Frequently Asked Questions
About The Doctor
Is Dr. Lan a MD? | Dr. Lan is a Doctor of Osteopathy which requires the same schooling and training as a MD.
What is Dr. Lan's approach? | Dr. Lan practices a functional medicine method to health that is based on labs and data. By addressing the root causes of illness and treating those, she rejects the conventional "band-aid" approach of masking symptoms.
What is Dr.Lan's personality like? | Dr. Lan is exceptionally kind and has wonderful energy. She is very caring and passionate about helping people find balance and creating vibrant health for themselves. Dr. Lan embarked on this path towards functional medicine through her own health challenges and knows firsthand what it means to have a chronic condition that the conventional medicine paradigm has failed.
Can I get a single visit appointment with the doctor? | Dr. Lan does not see patients on a single appointment basis. Vail Osteopathy is a membership only practice.
How quickly can I get an appointment/membership? | We save multiple new patient appointments every week so that prospective patients are not waiting months to see the doctor. Before making an appointment, Dr. Lan requires all new patients to connect with her Practice Manager via phone or in person to gauge their commitment to their own health. Once qualified, our office will call to schedule a new patient consultation immediately. All new patient appointments are scheduled in the mornings, generally around 10am.
How long are appointments? | The pre-consult to go over general issues and discuss the process is 30 minutes. The initial appointment and proceeding follow up consultation to review lab results and formulate a plan, are each 90 minutes. All follow ups after that and Stress Reduction Sessions are 60 minutes. We do not schedule appointments one after the other, so you will never feel rushed or leave with unresolved questions.
What is the cancellation policy? | We require 48 hours notice if you are unable to make your appointment, as there is a wait list of people wanting to see the doctor. You will receive an email reminder 48 hours before your scheduled appointment, so please call our office immediately after receiving this reminder if you must reschedule.
Initial Consulations and Labs
What will my initial consultation be like? | Dr. Lan begins each new patient consultation with a visual review of your electronic medical history questionnaire. The answers you provided will be displayed as a Matrix on the computer screen, pinpointing illness, when it started and the connections that exist within your health. Dr Lan will ask a lot of questions about your physical and mental state, review any medical history and labs that have been transferred over from other offices and take a great deal of notes. She will answer any and all questions you may have about the process.
What types of lab tests are required? | All new patients pay for the baseline, next generation testing in their membership fee. These include blood, urine and stool. All of these tests are completed by the patient through easy kits that are self-administered at home and then shipped directly to the labs. All shipping materials are included. The extensive blood work is through a specialized functional medicine laboratory, drawn in our office and requires insurance for a nominal fee of $28.
How long does it take to get the lab results? | The blood work results will start coming in to our office within 24 hours after your draw and are usually completed within 3-4 days. All other tests results will be sent directly to our office within 1-3 weeks after mailing your specimens to the lab. After evaluation, Dr. Lan will review all results with you at your follow up appointment and coordinate a wellness protocol moving forward.
What if I am already healthy?
Why do I need to do all of the testing if I don't have any symptoms? One of the many things we do here Vail Osteopathy is considered preventative. We conduct tests that look for predictive antibodies, which are blood markers for disease that can appear up to five to ten years before the onset of symptoms. Studies show that autoimmune antibodies are elevated in the blood many years before illness presents itself. Examples of autoimmune conditions include Hashimoto's, MS, rheumatoid arthritis, diabetes, lupus, etc... By discovering early markers of future disease and addressing the underlying cause, manifestation of the illness can be prevented and vibrant health can be maintained.
Why can't I just do these tests with my Primary Care Physician? The type of functional and predictive testing we utilize is not generally offered within the conventional medical community. These tests seek out the root cause of imbalances within all the body systems. Analysis of these test results from a functional medicine perspective lead to the most significant health transformations.
Insurance and Payments
Does Vail Osteopathy take insurance? | Dr. Lan is out of network and we do not bill insurance companies. Dr. Lan is also not a Medicare provider. It is each patient's responsibility to determine whether their insurance plan provides reimbursement for office visits and testing.
Will Vail Osteopathy provide me with paperwork to submit to my insurance company? | Per your request, we will provide you with a super bill that includes all CPT and ICD10 codes for you to submit to your insurance. Most insurance companies will not reimburse for supplements. We cannot guarantee reimbursement for any service, test or supplement. It is dependent on your insurance plan.
How does Dr. Lan bill her patients? | Payment is due at time of service with no exceptions. We do not offer payment plans. Methods of payment are Visa, Mastercard, Discover, debit card, check or cash.
Can I buy my supplements from somewhere other than your office? | Of course. As long as they are free of all fillers, binders and allergens. Dr. Lan carries the supplements she does for a reason. They are the highest quality, purest and and have been formulated to achieve the best results in the correctly specified dosages. They are also stored in temperature controlled facilities both for manufacturing and storage. Large warehouses like Amazon and Drugstore.com are not stored in such facilities which can degrade their effectiveness. For example, most all fish oil on the market is rancid.
What are DHEA, pregnenolone, and licorice root? | These are natural, plant based products that support and balance the adrenal glands and are combined into individualized wellness plans based on each person's degree of adrenal fatigue.
Can I buy my supplements off your website? | We do not sell supplements from our website. However once an established patient, we will send you links to buy your supplements directly from the manufacturers at your convenience.
What is Functional Medicine? | Functional Medicine focuses on the optimal functioning of the entire body, rather than targeting just symptoms. It addresses the underlying cause of disease, using a systems-oriented approach and is patient-centered healing at its best.
Do I still need a Primary Care Physician? | Dr. Lan works in conjunction with your current health team and is not considered a replacement for your primary care physician. We require all new patients to have a primary care physician to cover emergencies and routine care and screening.
How long does it take to get results? | Results vary from person to person. Remember, your body did not come to this place overnight. Years of stress, imbalance and illness take a toll on your body and it takes time to restore and repair it. Some people feel better after a month, while others may take longer. On average it takes one month of repair and total commitment for every year you've suffered from a specific ailment.
Can I email the doctor if I have questions? | Once an established patient you will have email access directly to the doctor through our patient portal.
What time frame should I expect a response? | Dr. Lan usually responds within 12 hours.
What should I do if I am having a hard time sticking to my new diet and lifestyle? | Making major life changes is never easy. Whether you have given up grains or dairy or alcohol there will be difficult days, especially in the beginning. We understand and we are here to support you. Know that it WILL get easier. Don't focus on what you are giving up, instead think about what you are gaining, vibrant health. Our advice is to start one thing at a time so it's not so overwhelming and sometimes keeping a journal is helpful and allows one to chart their progress tangibly.